PLEASE FILL IN FIELDS MARKED WITH* AND PROVIDE YOUR RESPONSES TO THE FOLLOWING SURVEY.
*
*
*
MAIL SENT TO
Home
 Office
CORRESPONDENCE
French
 English
PART I
1. HOW DID YOU HEAR ABOUT CLUB SPORTIF MAA
Building Signage
 Newspaper Article
 TV
 Radio
Yellow Pages
 Family
 Friend
 Colleague
Other (Specify) 
2. WHY HAVE YOU DECIDED TO BECOME AN MAA MEMBER?
Weight Loss
 Health/Fitness
 Business Networking
 Social
Other (Specify) 
3. HOW FREQUENTLY DO YOU VISIT THE CLUB ON A WEEKLY BASIS?
Less than once
 1-2 times
 3-4 times
 More than 4 times
4. HOW FREQUENTLY DO YOU PURCHASE FOOD AND/OR DRINKS AT THE CLUB ON A WEEKLY BASIS?
Never
 Less than once
 1-2 times
 3-4 times
 More than 4 times
5. WHICH OF THE FOLLOWING COURT SPORTS DO YOU PLAY?
Badminton
 Basketball
 Volleyball
Squash
 Handball
 Racquetball
6. DO YOU HAVE CHILDREN UNDER THE AGE OF 18?
Yes
 No
IF YES, HOW MANY?
1
2
 3 or more
WHAT AGE GROUP?
0-3 years old
 4-10 years old
 11-17 years old
7. OVERALL, ARE YOU SATISFIED WITH THE CLUB'S SERVICES?
Yes
 No
8. DO YOU INTEND TO RENEW YOUR MEMBERSHIP?
IF YES, PROCEED TO PART II
Yes
 No
9. IF NO, COULD YOU TELL US THE REASON?
 
PART II

ON A SCALE OF 1 TO 5 WITH 1 BEING THE MOST SATISFACTORY, PLEASE RATE THE FOLLOWING CLUB SERVICES: (IF MEMBER DOES NOT USE THE SERVICE, PLEASE CLICK NA)
10. FRONT DESK COURTESY, HELPFULNESS, KNOWLEDGE AND PROMPTNESS IN RESPONDING TO THE TELEPHONE
1
2
 3
 4
 5
 N/A
11. FITNESS PROGRAM EVALUATION AND PRESCRIPTION TRAINERS AND EQUIPMENT
1
 2
 3
 4
 5
 N/A
12. SWIMMING POOL FACILITIES
1
 2
 3
 4
 5
 N/A
13. VARIETY, SCHEDULE / TIME AND INSTRUCTORS OF CLASSES OFFERED
1
 2
 3
 4
 5
 N/A
14. SQUASH COURT FACILITIES, HOUSE LEAGUES / LADDERS, AVAILABILITY, BOOKING PROCEDURES, AND INSTRUCTORS / PROFESSIONALS
1
 2
 3
 4
 5
 N/A
15. BISTRO AND BAR FOOD QUALITY, SERVICE AND HOURS OF OPERATION
1
 2
 3
 4
 5
 N/A
16. SPA SERVICES: VARIETY OF TREATMENT
1
 2
 3
 4
 5
 N/A
17. SPA SERVICES: AVAILABILITY OF ESTHETICIANS / APPOINTMENTS
1
 2
 3
 4
 5
 N/A
18. SPA SERVICES: QUALITY OF MASSAGE TREATMENT
1
 2
 3
 4
 5
 N/A
19. SPA SERVICES: LOCATION
1
 2
 3
 4
 5
 N/A
20. HEALTH CLINIC: AVAILABILITY OF THERAPISTS AND DOCTORS
1
 2
 3
 4
 5
 N/A
21. HEALTH CLINIC: COURTESY OF CLINIC STAFF
1
 2
 3
 4
 5
 N/A
22. HEALTH CLINIC: LOCATION
1
 2
 3
 4
 5
 N/A
PART III

ON A SCALE OF 1 TO 5 WITH 1 BEING THE LEAST TO 5 BEING THE MOST SATISFACTORY, PLEASE INDICATE YOUR INTEREST IN THE FOLLOWING SPORTS, ACTIVITIES, AND / OR SERVICES IF OFFERED AT THE CLUB.
SCUBA DIVING
1
 2
 3
 4
 5
 N/A
INDOOR SOCCER
1
2
 3
 4
 5
 N/A
KARATE/JUDO/SELF-DEFENCE
1
 2
 3
 4
 5
 N/A
FLOOR HOCKEY
1
 2
 3
 4
 5
 N/A
GYMANSTICS
1
2
 3
 4
 5
 N/A
ONSITE BABYSITTING
1
 2
 3
 4
 5
 N/A
  * Fields marked by an asterisk must be filled in.